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ABOUT US
We have a huge database of 100,000 shoppers, freelancers, and auditors in every remote location, undrstand consumer experience at the store-level through mystery shopping. VIVIDPRO enables you to dissect consumer behavior, understand consumption trends and mine into consumer data to unlock insights and produce actionable data . Generate Insights on market segmentation, pricing standards across your market, product market fit and more.. Check policy and infrastructure compliances, map inventory at store level & understand pricing across markets.
VIVIDPRO offers the comprehensive capabilities and deep industry knowledge necessary to help you solve the most complex issues of your organization. Since opening our doors in 2017, we’re proud to say that each year we have a bigger list of returning and new clients.
Want to experience the expertise of VIVIDPRO for yourself? Give us a call today and let’s discuss what we can do for you.
VIVIDPRO is a renowned audit firm with extensive experience in executing successful audit projects for clients across various industries. We provide a suite of services including internal audit, BTL campaigns, and channel management. Our team is dedicated to delivering measurable results to our clients, and we work hard to develop a deep understanding of their needs. Whether you need a comprehensive audit or want to lead a creative campaign, our team is here to help you achieve your goals.
OUR VISION
Our Action Oriented Approach drives Futuristic and Holistic solutions that are Innovative, Adaptive and Customer Ready. Vividpro Consultancy builds on key principals of Uplifting Customers, Uplifting Auditors and Uplifting Employees ensuring the best service standards in the industry. We have also developed and expanded across geogrpahies for Global learnings in Mystery Audits. Our Mystery Shopping software has achieved upto 95% in automation for Mystery Audits. Our vision by 2030 is to have customer excellence matrix delivered automatically to brands at 100% automation.
Our vision at VIVIDPRO is to be the leading audit firm in providing high-quality financial services to businesses of all sizes. We strive to create long-term partnerships with our clients, providing them with the expertise they need to make informed financial decisions and reach their goals. Our commitment to excellence is reflected in everything we do, from our attention to detail to our ongoing pursuit of knowledge and innovation.
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IMPROVE QUALITY OF SERVICE
Every business wants to be known for a high level of service, and many companies even spend considerable time and money training employees to provide
INCREASE SALES
Whether a business is service- or product-based, most companies are interested in selling something to someone. Businesses spend considerable effort and money on marketing, but if there is a flaw somewhere in the selling process, customers may be choosing to make purchases elsewhere.Performance audits help businesses to uncover these problems in the selling process so that marketing and sales processes work seamlessly to create more sales and profits.
LOCATE POTENTIAL BUSINESS HAZARDS
Employee fraud, theft, and dishonesty can all mean lost business and even potential lawsuits. Mystery shopper services uncover these potential problems so that business owners can act on them before they bankrupt a company.
IMPROVE COMPANY IMAGE AND BRANDING
Secret shoppers not only come into the store to see how company employees provide service in person; quality companies can also phone or email a business at various times of the day to determine how good telephone and computer service is. If customers are kept waiting on the telephone or emails are ignored, a company's reputation may suffer.Performance audits reveal these problems so that business owners can take appropriate action.
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HELP WITH DECISION MAKING
Employers need to have all the facts before they make hiring, promotion, and business plan decisions. By revealing what works and what does not from a customers perspective, mystery shopper services help business owners make these decisions with all the facts in place.
ANSWER EMPLOYER QUESTIONS
All employers wonder what really happens when they are not around. Virtual customers are the employers eyes and ears and can reveal problems that the business owner may be the last to know.
GATHER EVIDENCE OF TROUBLE
Mystery Shopping India by Vividprop helps in catching possible trouble as well. In some cases, employee dishonesty can require action. Even when employees are not performing, though, some employers fear taking action because they fear wrongful dismissal lawsuits. In other cases, employers suspect that crime is taking place but have no evidence. Secret shopper services can help employers get the evidence they need to act.
STOP CRIMINAL ACTIVITY
Selling controlled substances to minors, stealing, or selling illegal services and products: These are all fears of most employers. If employees are doing something illegal at work, employers as well as the company may be held liable. Mystery shopping helps employers detect and stop this sort of activity before it threatens a business.
MANAGE A BUSINESS
Most business owners are busy, and keeping track of everything is difficult. Secret shopping services offer owners an additional set of useful, impartial information that can be used in management decisions and changes.
GET CUSTOMER INSIGHT
Most business owners would love to be able to have direct, unbiased, full information from each customer what is working, what needs work in a company, what would make shoppers buy? Secret shopper services offer business owners the chance to ask these sorts of questions and get answers.
